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I run into bad customer service on a daily basis. I repair electronics and have many opportunities to call RCA, they absolutely do not care at all about the customer. I've recently had the sad misfortune to deal with HP and they too don't care. I had a laptop quit on me, they told me a motherboard would be replaced and when I got it back it was still broken and now had many scratches on the cover.
I called them back up and they basically said, sorry, send it back. I asked them about the scratches and they said you can't prove we did it so we won't pay or replace it. I said I'm taking pictures of it when I ship it back again as proof and they said, you can't prove you didn't do it once it shows back up, so if there are more scratches we still won't pay. Pretty bad, take a photo showing pristine looks, comes back scratched and they say you can't prove you didn't do it when you got it back.
Talk about poor customer service, that sucks.
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Matthew P. Cummings
Moberly MO
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