Thread: Website wishes
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Old 04-10-2008, 11:21 AM   #1 (permalink)
Damselfish
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Join Date: 08/06/2007
Posts: 466

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Website wishes

You have been doing fun things with videos, 360 views, feeds, etc. and I think the funny animations are cute - but do you have any plans to enhance the basic shopping experience?

It's rather tedious to look for things. There's only the basic categories, and stuff isn't always where you would expect. For example, if I click on BCDs, of course I get BCDs - in no particular order I can tell, with random sort-of-BC-related accessories mixed in. There's no way to look quickly for a particular type or brand. The mens and womans subcategories aren't usually a useful distinction, just makes you look in 2 places. There's a lot of scrolling because I have to go past the whole description of all the stuff I don't care about, rather than an abbreviated listing/thumbnail. Other categories are even tougher, there's generally lots of unrelated things in random order. The search doesn't help since it looks blindly for text which is ok for a forum, but not useful to find products. For example I just searched for "weight belt" and got 21 items, only a couple of which were weight belts, but it turned up a tank and a drysuit!

I was looking for the comfort cushion mouthpiece that I had added to my cart the other day. I tried Accessories, it's not clear which of the many subcategories it would be but I looked under "Scubatool-Save a Dive-Seasick" since there is a picture of a mouthpiece in the save a dive kit shown. There's a couple there but not the one I was looking for. I looked under regs (not where I would normally look for a mouthpiece) and only the Seacure one is there. I know I found it someplace. I finally seached for "mouthpiece" and found it, in with a list of all the random stuff that has "mouthpiece" in the description of course.

To re-add the boots that were on my list, I had to scroll though all the hoods and gloves. I can see why they might have been classified together - but if I'm looking for boots, I'm looking for boots!

It would be nice if the cart was saved - I had a bunch of stuff in my cart the other day, when I came back it's all gone. (It would be nice to have buttons for "view cart" and "view wishlist" too - clicking on "check out" to see these isn't intuitive when someone doesn't really want to check out yet.

When I add something to my cart, it shows me my cart - when I add something to my wishlist it doesn't take me to my wishlist, or leave me in the product listing - but back to the main page which is the least likely place I'd want to go then. Without getting into details, the wishlist does all sorts of weird things and doesn't seem to work very well. It keeps asking me to login and doesn't save things for long. (And yes, I am accepting cookies)


I'd probably buy more if I could find it, and it didn't disappear!

Last edited by Damselfish : 04-10-2008 at 11:26 AM.
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