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Old 08-09-2007, 03:44 PM   #1 (permalink)
medic001918
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Join Date: 07/09/2007
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East Hartford, CT
Age: 31
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Always setting new standards...

So I ordered an SPG from ST and they accidentally shipped me the wrong one and are out of stock on the one I had originally wanted. I inquired about another gauge, and they're sending that one to me at no extra charge...and overnight so that I can have it for the weekend. All that, and answers to e-mails were almost instantaneous.

Joe says "You shouldn’t have to pay for our mistake." I don't think there's a shop out there better than ST. If only they were not in Texas...I'd live there. Maybe I convince the Mrs. to move....hmmm...

Just wanted to give some Kudo's and say thanks. Your going above and beyond with customer service is incredible, and it's appreciated. I know I'm not the only one who feels that way.

Shane
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