[skdvr]

OK, I am going to try to tell this little story about scuba.com and why they SUCK and what scubatoys did that makes them ROCK!

My wife bought me a Mares Nemo for Christmas from scuba.com, I like the computer but noticed that the battery was already half gone, and later found out that the comptuer was made in 2003. She bought the computer for Christmas of 06'. Well I was frustrated about that but I talked with one of the Mares reps and they said that there was no software changes to the SS Nemo since then. Well anyway my batt was starting to get low so I checked with my LDS to see about a battery change and they said that they could do it so I was waiting the battery out to get the most for my money. Well the batt went dead so I took it in to my LDS and then they told me that they cannot change the battery in the nemo. When I talked to him a month or so before he thought it was a Mares console computer. He tell me that I have to send it to a authorized repair facility that will do a pressure test on it after the battery is replaced. So I am frustrated but not mad. We tried to find a number to contact Mares but there is not one listed on their website, so my wife calls scuba.com to find out if they can do the battery change or if they would have to send it to Mares. The guy that she talks to tells her that he is not sure and that he would go and check. He gets back on the phone and tells her that "Yes, we do the battery changes in house." This was on a Mon and we were leaving for vacation to my dads lake house in Table Rock, Mo the following Sun. So she asked if they could turn it around quickly and mail it to us there. They said "Yes". So we spent $32.00 to 2 day it to Scuba.com. Two days after they recieved it I called to make sure eveything was OK, and they told me that they cannot do the battery changes there and that they would have to send it to Mares. I told the guy what we were told and he basically said that whom ever told us that they did the batt change there was wrong and sorry... Well then I called back to talk to someone about how unhappy I was with what happened and got someone in Customer Service and I told her the story and asked what they could do to help out and she told me "Nothing" and in a snotty voice so I explained how much of my buisness that they have had in the last year and that I cannot believe that they would not do a little more than nothing, and she said "It is not our problem". At that point I got mad and hung up.

Well I posted all this same stuff on scubaboard and Joe read it and PM's me to tell me that scubatoys would send me one of their rental Nemo's at no charge. I could not believe it. I got it at my lake house on Mon, and got to use it all week. They had no reason to need to do it, but they did.

Then to continue the scuba.com stuff I called yesterday 7-18-07 to check on the status of my Nemo and after a very long conversation with the returns rep I found out that my computer did not even ship out to Mares until 7-17-07, and they recieved it from me on 7-5-07, and I paid $32.00 to get it to them that fast.

Sparks flew again, and this guy told me the same thing that there is nothign that he can do to help me out with the shipping cost or replacing the battery.

The only way I will ever talk about scuba.com again to anyone is with a negative tone....

Joe and Larry, you guys are GREAT!!!!!!!!!!!!!!1

Have a good one...
Phil