Heres one for the books. My wife placed a $220 order with Scuba.Com
on 17 November. She recieved the confirmation email which stated that her order should arrive by the 30th. Not a problem except that they held the entire order while one tank weight was back ordered. She checked it again today and found that it had been shipped but there was nothing on the Fedex shipping site so that meant it had JUST been shipped. When she looked at the Order Status page in the BILL TO: portion was the name address, home and cell phone numbers, and customer number of a lady from another state. The ship to and card information were ours however the BILL TO was this other persons. We called and left her a message just to make sure that she wasn't getting charged and to let her know of the problem. Then we called Customer Service(BIG JOKE). She first talked to some scuba instructor.When my wife explained what information was present they pretty much blew her off, and almost calling her a liar, saying that they didn't see that information of thier computer, nor was it thier problem. Then she got to actually talk to a customer service rep, she didn't seem any more concerned, kept asking what she needed, but wouldn't even confirm that there was a problem. That finally was the last straw and she told them to cancel our order. Since it has already shipped we are going to refuse it and have our money refunded. Looks like our favorite dive store is going to get some more of our money.
Now heres Chapter 2. The out of state lady called us back and thanked my wife for letting her know what was going on. THEN she told my wife that her information had also been placed on 15, yes I typed 15 other peoples orders. She has had to cancel and get re-issued several credit cards due to her being charged for items that she didn't order, or having items shipped to her that she didn't order. I read in another thread where several members of this board have placed orders with no problems. All I can say is lucky you. Never again.