Oceanic VT3 problem

[sidneydiver]

Hi

I went diving with my VT3 today and it worked fine but I noticed after the dive that it had taken on some water in the battery cover on the back. I got home and took the cover off and it doesn't look good at all. It looks as though the plastic cover has a scratch or possibly a crack in it. I have not noticed this before and have not dropped it.

I was hoping the good people from Oceanic might read this and be able to help. Is there anything I can do or any way to nurse it back to health?!!

Thank you.

[Doug Krause]

Hi sidneydiver,

I'm afraid there is not a do-it-yourself fix. It will need to come back to us. Give Mark, David or Ron a call at 800-435-3483, ext. 760 - they'll be more than happy to help.

Doug Krause
Marketing Manager
Oceanic | AERIS

[Xspect]

Thats a pretty fast response from a company.

[okidiver]

Originally Posted by Xspect

Thats a pretty fast response from a company.

They do a good job of taking care of customers. I have a VT Pro that needed to be re-calibrated. Sent it in, 3 weeks later (Weather was bad those three weeks anyway) it's back in the game.

[PsychDiver]

I have a VT3 I bought from ST. I have about 100 dives on it and have not done anything to it but dive with it. I love it. However, I have had some problems with the downloads. Sometimes it downloads the dive but does not give any of the details of the dive. When that happens I have to delete the dive and redownload it. This usually solves the problem.

[cummings66]

To be fair I don't believe they monitor the board as often as they do others, however a board is not the official way to get support. If you want it right now there are other ways to do so.

[sidneydiver]

I actually did call and received excellent service. I sent it back and received a new one back in less than a week. I was very pleased! Thanks Oceanic.

[PsychDiver]

Good to hear it worked out for you. All that I have heard about customer service at Oceanic has been very positive.

[navyhmc]

Now THAT is customer service!!! A simple thread on ST and you have an answer from the company!!! I don't know what computer I'm going to get, but I think this has put Oceanic high on the list.

[bjoseph]

I am thinking about purchasing an Oceanic VT3 Complete and have a question for all of those using a wrist mounted computer. It is my impression that the VT3 does not have a regular watch function.

So what does everyone do about a watch or compass with a big ol' wrist computer on one arm? I would think that a watch would be useful for keeping track of dive times (time down/time up) etc. Compass speaks for itself...