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DivingCRNA
11-06-2008, 14:38
3 years ago my wife and I were going to Cozumel with friends and my wife's gear needed annual service. I brought it to Extreme Sports in Joplin for the service. They sent it out and it came back in a timely fashion. Then, at 100 feet at the entrance to Devil's Throat, my wife's first stage fails and she could not breath. She made it up safe, but it was scary. On return to the US I brought the regulator to another shop in town to have it serviced and they said the previous service had NEVER OPENED the first stage. That is why it failed. I called Extreme Sport just to tell them what had happened and about the work they were getting from the send away place. They seemed concerned that I wanted money back, but not about the safety of the service until I said I do not want money back, I just wanted to tell them what the send out place was doing with the gear they send it. They did not seem to care and as far as I know they send gear to the same place.

Last year was bad enough with my doubles. I brought my newly assembled AL 80 doubles into Extreme Sports in Joplin to be filled. I had carefully assembled them by putting on the valves, laying them on my bench parallel, and carefully threading the manifold while keeping the tanks parallel. Like this: doubles (http://www.cisatlantic.com/trimix/doubles/doubles.htm)

They then refused to fill them because the valve had been off and they had to do a vis. Fine, I let them take my work apart and do the vis. The owner of the shop then reassembled them by standing them up on end with the valves in, threaded in the manifold uneven and turned the manifold, picked the tanks up and wiggled them and repeated until it was "close enough". The whole time he did nothing but badmouth my gear configuration right to my face. They stayed this way until the other people filling these tanks said mine cracked and popped during filling when others peoples doubles didn't. This place fills A LOT of doubles.

I took them home and measured them and the top was 1/2" wider than the bottom. I fixed it and the popping stopped. I should have known to not go back. But I did this week. Dark Wolf and I were going to dive Saturday and I wanted them done to go this weekend. Captain John was at DEMA until Tuesday and I could not get time to drop the tanks by. What a mistake.

I have BRAND NEW 120 cf 3442 psi steel tanks to double. I dropped them off Tuesday to get a vis on them because they are 2 years past manufacture, but have never been out of the box. I said not to put the boots on because I was doubling them and needed to put on bands when I got the manifold off my AL 80s. They filled the tanks after vis. How the heck am I supposed to get the new valves on when the tanks are full?

They drained the tanks (after bitching about it) and I brought the manifold in to assemble the doubles. First the shop owner's wife does not think my one year old 300 bar manifold from my 2 year old AL 80s will fit in the thread of my new, made 2 years ago, steel tanks. She was wrong, of course. :icon_eek:

Then the shop own and his son appear out of nowhere start to assemble the 120s as doubles. It was a terrible thing to watch.:sad: They also took the time to bad mouth my choice of gear configuration to my face, again. They said I need a new wing because the tanks are so "heavy" and will "drag me right to the bottom". Apparently Mr. Shop owner does not understand the concept of buoyancy vs. weight. According to tank specs, I will have practically the same buoyancy with these tanks as my AL 80s, except I will not be wearing 16 pounds of lead on my waist every dive. I will wear zero lead now.

Mr. Shop owner wanted to screw the manifold into both valves and "estimate the distance between tanks" and screw the tanks onto the valves. I asked how they were gonna tighten the valve and they said with a 2" strap wrench :( . I suggested this might bend the manifold or stress the threads, but they kept on. They then laid my BRAND NEW steel tanks on their CEMENT FLOOR and spun them on the floor to try to get them on the valves. They now are scratches in the paint at the top and bottom from their spinning. :zx11pissed:

I had finally seen enough and stepped around the counter to try to help the guys who obviously hardly ever assemble doubles. They ignored everything until I finally said "I know they will get some scratches with wear, but you are scratching up the new paint on my steel tanks. Why don't you just let me do it before you screw up the manifold and scratch them more?"

Mr. Shop owner then steps in my face, puffs out his chest, raises his voice and says "Listen, I have been doing this 20 years..."

I interrupted, stood up straight, looked Mr. Shop Owner in the eye and said "That is fine, but you are not diving these tanks. I AM." I did not get into the pissing contest that I have been diving 13 years and I defy him to tell me how that 7 years makes him better at the task at hand.

Mr. Shop owner then said "They are not leaving this shop with the sticker on them unless I put them together!"

I said "Fine. Take your stickers off."

They took the stickers off and piled up my gear pieces by the counter (including laying steel 120 tanks with valves in them in on the uneven counter 4 feet off the floor). The owners wife was O2 cleaning one of my AL 80s and Mr. Shop Owner went in back to get the tank and I heard him tell her that he was "Kicking me out of his shop!". But he never could say it to my face. So if I am "Kicked out of his shop" I can tell you all the whole story and it does not matter in my life.

I really had some things I wanted to say. But it was just easier to take my gear out to the truck and get out to never return. As I was carrying my gear out Mr. Shop Owner's son pipes up that "I came into his work space uninvited and that was a big part of the problem". I said "it was because you were working on screwing up $1000 worth of my gear". He said "how many thousands of dollars worth of other peoples gear are we trusted with?" I just said "I don't dive their gear, I dive MINE."

I should have just known better. This is a shop that is tied to an electrical work business and is making it on certing new divers, selling them a $1500-$3000 set of gear. They then ferry them down to the lake to hold their hands on 40 foot dives while feeding them hot dogs and chips and telling them what great divers they are and then take them back and forth to Cozumel. That is fine. I like Cozumel too! But this shop is NOT the place to take any tech gear.

Mr. Shop Owner also regularly badmouths cave divers. That is a great thing to do in the state with the second highest number of divable caves. He told me more than once that a single steel 120 was better than double AL 80s without even considering why I was making my choices. Maybe it is because he sells steel 120s to the airhogs that traffic his shop, instead of working on their air consumption.

I am a dive and let dive diver. If all you want to do is go to 20 feet on vacation looking at pretty fish, fine. If you want to go to 1000+ feet to get the body of a dead diver using 100 tanks, fine. If you want to be DIR, fine. If I don't want to go, I won't. But I will not put you down for it either (except ribbing THG). However, I will not be talked to by a shop owner like that. I am also done with letting recreational instructors think about touching tech gear. It is just stupid and should blame myself more for thinking I could go there than blaming this hack for his inability. If he were not such an arrogant a$$, things could have been better.

mwhities
11-06-2008, 15:09
So, do you want to fly me out and I'll put your double together? ;)

Michael

UCFKnightDiver
11-06-2008, 15:30
wow... just wow, all I can say is, I probably would not have handled the situation as well as you did, sounds like a terrible shop, that doesnt deserve their customers as it is. 3 problems in 3 visits just wow!!!

texdiveguy
11-06-2008, 15:34
Sorry to here about your run in with this shop.....sounds like as you said you should have picked up on this a while back. ALWAYS do the job yourself (assuming you can/have/able to)....this is SO important in diving. Sounds like you have that skill and can make this all work out fine. As to folks bad mouthing others gear and particular interest in a certain area of diving...those ass holes are just out there---IGNORE them, they are not worth the energy!

Dark Wolf
11-06-2008, 15:35
I was also thinking of having my 72's O2 cleaned there, but think I will go ahead and have John do them. I have a feeling that this is going to cost Extreme much more than they anticipate. I, for one, will NEVER take any of my gear there. Glad that everything is going to work out, though.


DW

skdvr
11-06-2008, 16:07
WOW... I am like you in the fact that I know that my stuff is going to get scuffed up and beat up which is fine. But if I can handle it so that it does not get that way I will... I would have been furious if I saw them screwing up my 120's like that... The sad part is that there are plenty of students that go through that shop that do not know how bad it is... I have never been to that shop but I can say that now I never will... Well maybe I will if I feel like arguing with someone :smiley20:. I would have been pretty hard pressed to keep my cool if he would have puffed up in my face like that. I applaud you for that... It would have at the very least turned into a shouting match. There is just no reason for him to get upset because you want to make sure that your gear is handled with care and respect. I know that my LDS owner abuses the hell out of his gear, but he treats everyone elses gear carefully.

Thanks for the heads up on this place....

Phil

Brandon Belew
11-06-2008, 16:37
They always try to sell me one of those 120's when I go over, hah.

I'll stick with my double 80's.

DivingCRNA
11-06-2008, 17:43
They always try to sell me one of those 120's when I go over, hah.

I'll stick with my double 80's.

They can be had for a lot less elsewhere. Trust me.

They give the typical shop line of "huge shipping charges for tanks online". The trouble with that logic is I got my tanks for half the price of what they have marked. I guess I will pony up $50 shipping for half price.

I would think less of you for going in there Brandon. You have been warned about their service now.

Brandon Belew
11-06-2008, 17:46
They always try to sell me one of those 120's when I go over, hah.

I'll stick with my double 80's.

They can be had for a lot less elsewhere. Trust me.

They give the typical shop line of "huge shipping charges for tanks online". The trouble with that logic is I got my tanks for half the price of what they have marked. I guess I will pony up $50 shipping for half price.

I would think less of you for going in there Brandon. You have been warned about their service now.

Only time I ever go there is if I need something small and don't have a big order going through ST. Example: mouthpiece, save-a-dive kit.

If you don't count my initial scubapro purchases while still in OW class ( no I didn't take the OW class they offer )

cummings66
11-06-2008, 18:27
Is this the place down in that little hole, on the left side of the road as you head towards Oronogo?

At any rate, if you lived closer I'd have helped you out and you would not have had to run into those problems. I hate shops like that.

DivingCRNA
11-06-2008, 19:16
Is this the place down in that little hole, on the left side of the road as you head towards Oronogo?

At any rate, if you lived closer I'd have helped you out and you would not have had to run into those problems. I hate shops like that.

Oh, I can assemble doubles. The hoops I jump through are to get visuals and then get to assemble them myself. I cannot make that happen. I should have let them visual and fill them and then drain them and put the doubles together myself. The risk is that they catch it and demand a re-visual.

They are at the tech shop (Captain John's) now and the guy there assembles doubles all the time. That is gonna have to do for now.

I was trying to not scam anyone and this is what I get. I should have just tricked that arrogant jerk. Maybe being honest doesn't always work.

DivingCRNA
11-06-2008, 20:42
WOW... I am like you in the fact that I know that my stuff is going to get scuffed up and beat up which is fine. But if I can handle it so that it does not get that way I will... I would have been furious if I saw them screwing up my 120's like that... The sad part is that there are plenty of students that go through that shop that do not know how bad it is... I have never been to that shop but I can say that now I never will... Well maybe I will if I feel like arguing with someone :smiley20:. I would have been pretty hard pressed to keep my cool if he would have puffed up in my face like that. I applaud you for that... It would have at the very least turned into a shouting match. There is just no reason for him to get upset because you want to make sure that your gear is handled with care and respect. I know that my LDS owner abuses the hell out of his gear, but he treats everyone elses gear carefully.

Thanks for the heads up on this place....

Phil
One of the gifts of being 40, rather than 20 is that when I was 20 it would have been a fist fight. Now I am getting real revenge.

skdvr
11-06-2008, 20:58
Is this the place down in that little hole, on the left side of the road as you head towards Oronogo?

At any rate, if you lived closer I'd have helped you out and you would not have had to run into those problems. I hate shops like that.

Oh, I can assemble doubles. The hoops I jump through are to get visuals and then get to assemble them myself. I cannot make that happen. I should have let them visual and fill them and then drain them and put the doubles together myself. The risk is that they catch it and demand a re-visual.

They are at the tech shop (Captain John's) now and the guy there assembles doubles all the time. That is gonna have to do for now.

I was trying to not scam anyone and this is what I get. I should have just tricked that arrogant jerk. Maybe being honest doesn't always work.

I guess I am lucky in the fact that my LDS will not bother me about the vis if I take my doubles apart or a valve off my tanks. They are not like that with everyone, it just depends on the person. If they know you in there and know your character they will leave you be...

Phil

skdvr
11-06-2008, 20:59
WOW... I am like you in the fact that I know that my stuff is going to get scuffed up and beat up which is fine. But if I can handle it so that it does not get that way I will... I would have been furious if I saw them screwing up my 120's like that... The sad part is that there are plenty of students that go through that shop that do not know how bad it is... I have never been to that shop but I can say that now I never will... Well maybe I will if I feel like arguing with someone :smiley20:. I would have been pretty hard pressed to keep my cool if he would have puffed up in my face like that. I applaud you for that... It would have at the very least turned into a shouting match. There is just no reason for him to get upset because you want to make sure that your gear is handled with care and respect. I know that my LDS owner abuses the hell out of his gear, but he treats everyone elses gear carefully.

Thanks for the heads up on this place....

Phil
One of the gifts of being 40, rather than 20 is that when I was 20 it would have been a fist fight. Now I am getting real revenge.

Yeah, as I have gotten older my temper has not cooled much but my sense has increased a ton...

Phil

navyhmc
11-06-2008, 22:37
You know, I have gone by that shop a couple of times while at Oronogo and heading to a hotel in Joplin. I had thought about stopping in a few times...glad I didn't.

Or, maybe I'll stop in and see what they will say if I say I'm interested in diving but forget to tell them I've been diving for 35 years.

Ain't I a stinker????:smiley36: :smilie39: :D

cummings66
11-06-2008, 22:39
No, what I meant was I'm an inspector and can do the visuals so I could have done it for you and the problem wouldn't have come about.

Normally for my cylinders what I do is to do whatever work I need, transfill about 500 psi into it and then take it to the shop to be filled. I can do it empty as well but I like to have pressure in my steel cylinders as soon as it's ready for it. I feel better about it that way.

CWSWine
11-06-2008, 22:56
I stop by there and they wanted my email address - they must of ask 25 times. I ask why was it so important - they said that it was store policy that they won't ship products to anyone that didn't register their address with them while in the store.

navyhmc
11-06-2008, 23:52
Just do what I do Dennis, tell them you don't have an email address. The look of confusion on faces nowadays is priceless. :D

BarbadosSlim93
11-10-2008, 21:33
Wow. Its always amazing how these "pros" always seem to know what they are doing, yet somehow something they work on always ends up malfunctioning, or they end up muffing up your equipment.

I would have scratched up something THEY had in their store.

cummings66
11-11-2008, 10:53
When I bought a set of fins for my daughter they had there, good price, they asked for mine and explained it was for specials they sometimes have. They emailed me one special and that was a couple years back. I've not heard hide nor hair from them since.

maverick
11-11-2008, 15:50
When I visit Joplin I usually stop by Extreme Sports and may B purchase small items. They give the apperance that they R professional. Now I have my doubts. I've only been diving a few years, but I don't think I will give any of my equiptment 2 inspect. or fix. It would B interesting 2 find out if they know about this thread that is posted about their shop!!!!!!!

DivingCRNA
11-11-2008, 17:22
When I visit Joplin I usually stop by Extreme Sports and may B purchase small items. They give the apperance that they R professional. Now I have my doubts. I've only been diving a few years, but I don't think I will give any of my equiptment 2 inspect. or fix. It would B interesting 2 find out if they know about this thread that is posted about their shop!!!!!!!

As you sow, so shall you reap.

If you asked I am sure they would tell lies about me and say how stupid I am for not letting them continue to abuse my gear. I do know that the owner is too bullheaded to ever admit that he is wrong and I will not return to his shop after how he talked to me, his customer. He will probably also badmouth John in Oronogo and the people at Calypso. I have heard that on more than one occasion.

maverick
11-11-2008, 18:48
The fact that they messed up a regulator, by not properly inspecting and repairing is real bad business. The he said she said I won't comment on that but the regulator is a big issue.

sabbath999
11-18-2008, 16:06
I was also thinking of having my 72's O2 cleaned there, but think I will go ahead and have John do them. I have a feeling that this is going to cost Extreme much more than they anticipate. I, for one, will NEVER take any of my gear there. Glad that everything is going to work out, though.


DW

So John's is OK then? I am planning to do Oronogo next year, and want to patronize good shops only.

navyhmc
11-18-2008, 16:12
You know, I will be at Oronogo this next week for a solo course, I may go by and see what is said.... DW is rubbing off on me. :D

Mtrewyn
11-19-2008, 21:13
Is this the place down in that little hole, on the left side of the road as you head towards Oronogo?



No Extreme is on south Rangeline, the Guys on north Rangeline near Café del Rio, that is Calypso, They are for the most part good, they are STRICTLY recreational, no tec type of stuff. At first when I started dealing with local shops they intimidated me a little, but so did all the rest of them, than after spending some time on this board, I started to feel much better about things, and I have the same type of treatment from extreme, I like both Capt. Johns, and Calypso I don't do any kind of tec stuff so for now I don't do much with John's but that may change some day.

DivingCRNA
11-23-2008, 16:14
Calypso cannot fill doubles because they don't have a whip. They use a containment system on their compressor. That is why I am not there much. That, and all their gear is recreational.

They will let you try most anything in their pool, though.



Is this the place down in that little hole, on the left side of the road as you head towards Oronogo?



No Extreme is on south Rangeline, the Guys on north Rangeline near Café del Rio, that is Calypso, They are for the most part good, they are STRICTLY recreational, no tec type of stuff. At first when I started dealing with local shops they intimidated me a little, but so did all the rest of them, than after spending some time on this board, I started to feel much better about things, and I have the same type of treatment from extreme, I like both Capt. Johns, and Calypso I don't do any kind of tec stuff so for now I don't do much with John's but that may change some day.

shawnwill36
11-24-2008, 13:04
i prolly would have stopped dealing with them the first time i had problems, it rarely ever gets better

nikip
11-26-2008, 03:15
So, do you want to fly me out and I'll put your double together? ;)

Michael
no i don't like all of this

navyhmc
11-26-2008, 14:16
I will admit I went into Extreme Sports this last week. Not a bad little spread. I did buy a few small things I needed but couldn't get elsewhere. Surprisingly, they didn't ask for my email.