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View Full Version : Inon America- Suspending Sales and Business 1-9-2009



DevilDiver
01-27-2009, 18:32
Dear Valued Inon America Customers and Industry Colleagues

Inon America regrets to announce that as of January 9, 2009, the company is suspending sales and most other business operations, for the following reasons.

Since establishing Inon America in September 2003, we have done our best job for these 5+ years building Inon brand name recognition, reputation and market share in North, Central and South America, but in spite of our efforts and success, the Japanese manufacturers of Inon product, Inon, Inc. and Seanet, Inc., have suddenly and unilaterally decided to sell directly to our customer base, cutting Inon America out of the very business it created.

To implement their new distribution scheme without engaging Inon America, since November 2008, both Inon, Inc. and Seanet, Inc. in Japan have refused shipments to Inon America unless Inon America agreed to the new scheme. For this reason, Inon America has since been denied supply of product and repair parts it has needed to support its dealer base and repair products. We know many customers had hoped for products and repairs to be completed before the 2008 holiday season, but control of the situation was out of our hands. Inon America is very sorry for any inconvenience this has caused.

We do not agree with Inon and Seanetís unilateral decision to sell directly from Japan to our customers. It means our employees will lose their jobs and their families will suffer, just because the manufacturers deem it time to take over now that the hard work has been done. Because the consequences are so dire, we will continue to try to work out a solution that will enable us to resume our services to you.

For those who have outstanding repairs, by now we have been in contact with you about the lack of parts support, and our ongoing efforts to resolve the situation. For those who won our 2008 monthly photo contest, we have been in contact with everyone about how to redeem your winnings, which we will honor to the best of our ability. Our goodwill to help those who have supported us will last as long as we have the means.
If you have any product, sales or other inquiries, please use the email form below.

We hope to return to service as soon as possible.

In the meantime, thank you for your support, and for the good times these past years. We hope for prompt resolution, and the chance to resume our business and earn back your patronage.

Sincerely,

Mark Rupert
President & Founder
Inon America, Inc.

CompuDude
01-27-2009, 18:43
Further info in this thread on SB:

Rumor has it that Inon America could be + - ScubaBoard (http://www.scubaboard.com/forums/strobes-lighting/268615-rumor-has-inon-america-could.html)

Inon is not going away... just Inon America. We may have to ship our strobes a little farther for service (that can't be done by a local distributor), but they will still be available. Local dealers will be getting their merchandise directly from the HQ in Japan now.

I feel bad for the people who work at Inon America who are out of a job, but the reality is little should change, for the customers.

DiveSooner
01-27-2009, 19:15
Mr. Rupert,

I am very sorry to hear this announcement, especially during these trying times. I have been very pleased thus far with my Inon products, giving the circamstance, not looking forward to repair/maintenance.

I trust that you can work things out.

Nemrod
03-02-2009, 21:02
Inon products ARE still available. Inon has decided to, for reasons of their own, to cut out the middle man and to sell and ship directly to end use retail stores instead of some middle man supplier. I just ordered a week ago two Inon lenses, they were out of stock and the store ordered them from Inon and today, one week later, I have a UPS shipping number for my items.

The false rumors circulating about Inon being out of business are not true, Inon America, a self appointed middle man supplier has been cut out, Inon is still shipping product to retail stores in North America and any word to the otherwise in not true and possible attempted subterfuge. Some people and stores may be throwing a little fit because the "system" has changed but hey, we just voted for change.

N

RoyN
03-02-2009, 23:24
Yep, its very sad that Inon America is shutting down especially it was a cheap way to get spare parts for anything Inon. In California, I still have Backscatter, a store that exclusively sells underwater media.

CompuDude
03-03-2009, 14:01
Inon products ARE still available. Inon has decided to, for reasons of their own, to cut out the middle man and to sell and ship directly to end use retail stores instead of some middle man supplier. I just ordered a week ago two Inon lenses, they were out of stock and the store ordered them from Inon and today, one week later, I have a UPS shipping number for my items.

The false rumors circulating about Inon being out of business are not true, Inon America, a self appointed middle man supplier has been cut out, Inon is still shipping product to retail stores in North America and any word to the otherwise in not true and possible attempted subterfuge. Some people and stores may be throwing a little fit because the "system" has changed but hey, we just voted for change.

N

Where are the false rumors? Every thread I've seen so far on the topic has confirmed that Inon America is shutting down but the main Inon office would take over selling to vendors directly instead (including vendors in America). This results in a delay at times, but the end result is little difference to the end user.

Flatliner
03-03-2009, 14:17
Totally selfish question. Will this result in lower prices for us?

sabbath999
03-03-2009, 17:25
Totally selfish question. Will this result in lower prices for us?

In the general business world, when this happens, it does not.

This has been quite a common occurrence in other industries.

I think the best we can hope for is that since the company will get more of a cut, then perhaps they won't raise prices quite as fast.

Still, if true, this sounds like a dirty deal to the folks at Inon America.

Nemrod
03-07-2009, 22:30
Fact:

I ordered two Inon lenses from a well known domestic long time supplier of Inon products and several other well considered lines of photo gear. The items were out of stock and an order was placed on my behalf. I placed this order hardly two weeks ago, Friday afternoon the order was received as promised, complete, and ready to go.

N, just the facts