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View Full Version : Be sure to cancel your credit card when you die!!



DevilDiver
09-26-2007, 10:38
Cancel your credit card before you die........


Now some people are really stupid!!!! Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange: Family Member: 'I am calling to tell you she died back in January.' Citibank: 'The account was never closed and the late fees and charges still apply.' Family Member: 'Maybe, you should turn it over to collections.' Citibank: 'Since it is two months past due, it already has been.' Family Member: So, what will they do when they find out she is dead?' Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!' Family Member: 'Do you think God will be mad at her?' Citibank: 'Excuse me?' Family Member: 'Did you just get what I was telling you - the part about her being dead?' Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.' Citibank : 'The account was never closed and late fees and charges still apply.' Family Member: 'You mean you want to collect from her estate?' Citibank: (Stammer) 'Are you her lawyer?' Family Member: 'No, I'm her great nephew.' (Lawyer info was given) Citibank: 'Could you fax us a certificate of death?' Family Member: 'Sure.' (Fax number was given )After they get the fax: Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.' Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.' Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?) Family Member: 'Would you like her new billing address?' Citibank: 'That might help.' Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.' Citibank: 'Sir, that's a cemetery!' Family Member: 'What do you do with dead people on your planet???
:smiley5:
(Priceless!!)

Charlotte Smith
09-26-2007, 10:43
bahahahah !

scubasavvy
09-26-2007, 10:47
lol, I know the feeling. My grandfather owned houses which he left to my parents to rent. The insurance company has been sent his death record 4 times in the past 3 years and they have yet to put the business name in my parents name. They also changed around and canceled some of his policies. Nobody can do their job anymore...

cgvmer
09-26-2007, 11:03
Nowadays if there is not an option programmed in the person doesn't know how to do it....

dallasdivergirl
09-26-2007, 11:18
Wow....and I thought I had a hard time changing my name on everything.

chinacat46
09-26-2007, 12:01
She should have gotten a credit card with no annual fee.

RECDiver
09-26-2007, 12:10
Very funny, sad and believable!

vimalp
09-26-2007, 12:19
I am not surprised that it happened with Citibank. I have never had a good experience with these people (are they really people or some kind of automatons?)

They are supposed to be the largest bank in the world.

I especially like the comment that " we are not setup for death!!""

:smiley36:

Theepdinker
09-26-2007, 12:31
I have terminated service with Citibank three times.
Each time they have bought a company I had a credit card with, changed the contract terms & customer service disappeared.
I refuse to do business with them.

Theep

Queen
09-26-2007, 12:44
That was a hoot! No surprising at all though, like someone else said, if there isn't a canned response in the system...the humans don't know what to say.

scuba Widow
09-26-2007, 21:37
That is no customer service at its best.

scubafreak
09-26-2007, 22:56
That is so good, I would have loved to be there to see the dumb look on the customer service guys face

kingfish
09-27-2007, 04:23
lol crazy!!

Jas.

jpep
09-27-2007, 08:27
That's funny, and pathetic. Thanks for sharing. Wonder where Citibank outsourced the the "customer service department".

DevilDiver
09-27-2007, 16:28
That's funny, and pathetic. Thanks for sharing. Wonder where Citibank outsourced the the "customer service department".

I'm not sure, I believe I heard it was the same people that do it for "Leisurepro.com":smiley29:

ccarter
09-27-2007, 16:34
That's funny, and pathetic. Thanks for sharing. Wonder where Citibank outsourced the the "customer service department".

I'm not sure, I believe I heard it was the same people that do it for "Leisurepro.com":smiley29:
I was reading somewhere that them thar management people @ mcdonald's are throwing around the idea of outsourcing your drive thru order taker person.. they could just have a call center that sends the order back to mcdonald's via the intarwebs.. isn't that great?! (sarcasm)

DevilDiver
09-27-2007, 16:38
That's funny, and pathetic. Thanks for sharing. Wonder where Citibank outsourced the the "customer service department".

I'm not sure, I believe I heard it was the same people that do it for "Leisurepro.com":smiley29:
I was reading somewhere that them thar management people @ mcdonald's are throwing around the idea of outsourcing your drive thru order taker person.. they could just have a call center that sends the order back to mcdonald's via the intarwebs.. isn't that great?! (sarcasm)

I guess the marketing people have figured out it's cheaper to have a pissed-off teenager on the other side of the globe take your order than a pissed-off teenager at the window take it....:smiley29::smilie39:

diverdad
09-28-2007, 20:30
What is this workd coming to when common sense is in the minority. It only takes a little bit of thought. But it is a funny story.

CrzyJay456
09-29-2007, 00:56
i can not believe what i just read!! too funny!!

Steve Scuba
09-29-2007, 14:52
Here's what Snopes has to say about this
http://www.snopes.com/business/bank/deadcard.asp