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View Full Version : First time customer, Rick you rock!



GordoninNM
07-16-2007, 17:47
I didn't know about Scuba Toys until pretty recently, but the number of
positive comments on Scubaboard got me over here to take a look. I live
in an area with no LDS, so I'm disadvantaged in not being able to see,
touch, and feel any gear I'm considering. I found what seemed
like an untouchable deal on a Zeagle BCD, regs, guage combo on
the website of one of the internet "bargain basement" high volume shops
and thought that NOBODY could match that kind of pricing. But
because of the ST price match policy and especially because of the ST
rep for high quality and sevice I thought that I owed it to myself to at least
TRY to get the same deal from a better shop.



I called the 800 number and Rick took the call. Best customer
experience I've had in YEARS! Not only did he say that he could match
the price, but he spent at least a half hour with me helping me make
the final BCD choice( after much mulling I chose the Brigade over the
Stilleto). Because I couldn't compare them in person he described every
difference and consideration in great detail. I could really tell he
wanted to help me make the right choice, and was in no hurry to just
close the deal and move on to the next. By the end of the call, I knew
I had made the right choice, and was ecstatic about the price and
value. I ended up with a package that was MUCH better than what I
though would fit in my budget. I couldn't be happier.



To top it off, after doing a little more soul searching and wife
placating, I decided I might have enough money left over because of the
great price on the BCD-regs combo to buy the computer I really wanted,
but figured was financially out of reach. I found the lowest internet price on
an Oceanic VT3 from another bargain basement high volume seller, called
again this morning and slid it past Larry, and he matched it! Man, I'm
pumped.



In short, I was able to buy more, better, equipment than I thought was
possible on my limited budget, and perhaps more importantly, to buy it
from an authorized dealer with full warrantees, and truly incredible
service.



Rick, thanks for all of your time and well considered advice, you rock dude. Larry,
thanks for the unbelievable deals. I'm heading off to Bali at the
end of the month, and I'll be diving my dream rig thanks to you guys.



I'll post a dive report when I get back,



Gordon

mwhities
07-16-2007, 18:02
Welcome to ST's Forum. It's great to hear stories like this!

Joe and Larry and all the staff go far beyond what's expected.

Hats off to them and congratz to you for getting the gear you feel comfortable with!

Michael

Splitlip
11-21-2010, 10:39
I could not agree more!

Vercingetorix
11-21-2010, 10:46
I could not agree more!

WTF is this s**t? You're dragging up a three-year-old thread? Who do you think you are?...naplestreasures? :)

Splitlip
11-21-2010, 11:02
Oh. I didn't even notice the date. LOL

I did a search of "Rick's package", and this is what popped up.

Vercingetorix
11-21-2010, 11:13
I did a search of "Rick's package", and this is what popped up.

Rick's pakage? I don't swing that way, buddy. Move along.