What's with Scuba Diving Magazine??!

[Judestudio]

I've subscribed to the SD Magazine back at the beginning of August via their online subscription system. And it's now mid-September (6 weeks!) and I've yet to receive my first issue.

Worst is, I've emailed them (trying every possible email listed) NUMEROUS times over the past month, NO REPLY whatsoever! That's not very good. As last resource I posted a thread on their forum, I got a reply from the web-master saying he'll contact the right person and get back to me, but nothing happen after that. I live in New Zealand, calling across the globe costs money and will be my last last resource. And the ultimate resource is filing a "no show" and get money back from VISA and let them deal with the problem.

I'm getting frustrated. So here I'm letting it out

[Scuba-Bill]

I just pulled the subscription card from my issue and it does say "Please allow 4-6 weeks for first-issue deliver". Maybe it takes a little longer than that to reach you in New Zealand.

You might try emailing the editor at edit@scubadiving.com. Sometimes a top down push gets better results than going through the circulation department.

Good luck,

[Judestudio]

Thanks Bill. I'll sit tight a little while longer then. I'm still not sure why it takes 6 weeks to release the first issue, even in the US. Is there a lot of bureaucracy involve in processing the subscription and printing out an extra address label? Problem is, if they delay too much, I miss the chance to file a claim back from VISA too. But this is all not a problem if they'd just reply back and say "wait 2 months". It gets a bit worrying when you've paid for something and all you get is a statement from VISA saying they've already taken your money and no one answering your emailssss

I've tried the editor's email, no response from them too.

[DivingsInMyBlood]

sorry to read about your trouble matey, hope this doesnt happen to me. Just 1 week ago i did the same thing, hope it doesnt take too long.

[ertechsg]

It does take them awhile for the first one... seeems like forever between them also

[edge900rr]

it's a good magizine....I enjoy reading it cover to cover every month. This thread kinda reminded me that I need to check on my subscription and renew.

[NitroWill]

I tried to email them over a month ago about changing the address for my subscription..(I moved a week after ST put in my subscription ) and they havent responded to either of my several emails from 1week-6weeks old...

[jpep]

Originally Posted by edge900rr

it's a good magizine....I enjoy reading it cover to cover every month. This thread kinda reminded me that I need to check on my subscription and renew.

Agreed. I keep all my back issues.

[crpntr133]

Pretty easy reason why it takes so long to get your first issue. This months issue was sent to press last month, at least. So if you order this month you would go into the computer and then they play catch up. 4-6 weeks on any rag at least.

[Vercingetorix]

You may receive a back issue dating back to when you first subscribed. I did.

Now, just add Dive Training and Alert Diver magazine subscriptions, and you'll have more than enough fun and educational scuba reading each month. This forum will also act as a daily fix as well.