What would you do?

[Bryanmc]

My wife finally decided to get certified so she could share the adventure. Got her enrolled in a PADI OW course with the LDS. She gets through her pool and classroom without a hitch. Comes time for her OW dives and she's sick as a dog on that weekend... no problem, these things happen. She calls to reschedule her divesfor the following weekend and learns that her instructor (the only one at the LDS she's working with) has had ALL of his certs pulled by PADI, NAUI and every other agency due to a prior felony conviction. He offered to give her a referral and when she asked if it would cost her anything to finish with another LDS / instructor he said "yeah, probably"... I forgot to mention, she's already paid in full. So back to the original question.... What would you do?

[DivingsInMyBlood]

That just sucks, seems like the referrals the way to go in my view, some people just have all the bad luck.

[mitsuguy]

demand all of the money back...

he's not able to fulfill his contract (verbal even) with you, so you should get your money back...

[RoadRacer1978]

I'd demand my money back or at the very least instore credit for the cost of the cert. if I took the referral.

[Bryanmc]

My feeling is that he should pay any further costs incurred for her to get certified. I personally can't beleive he didn't just offer up a full refund.

[ReefHound]

If the class was booked through a shop then it is the shop's responsibility to provide you with the complete class or to refund your money. The shop is going to have to hire another instructor anyway if they are to remain in business. Or is this some indie instructor running the "shop" from his garage?

I wasn't aware that a felony conviction was a bar to being an instructor.

[No Misses]

He was representing the LDS. The LDS should make it right. Period.

[Bryanmc]

The instructor was also the owner of the LDS. As far as this conviction... I can understand the agencies wanting to distance themselves....

[BobArnold8265]

Did you happen to pay by credit card ??? If so contact your credit card company, they should be able to get your money back. If not, demand your money back or at least in store credit. Threaten legal action if you must. It's a shame this guy is the owner of the shop. That does make it a lot harder.

[ReefHound]

So is he out of business? If not, demand to receive what you paid for. Small claims court if he doesn't comply or refund the class fee.