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Complaints or Problems Someone not treat you right. Letting the world know by mentioning it in a Scuba Forum is sometimes a great way to get action!

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Old 11-06-2007, 09:05 AM   #1 (permalink)
GNX Guy
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Email address for SCUBATOYS

I've tried several times now to send a request regarding my recently placed order that I have received to info@scubatoys.com, but all go unanswered.

Is there another email address that is checked regularly?

Thanks

Joe
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Old 11-06-2007, 09:18 AM   #2 (permalink)
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That's the one that is in Larry's signature and on the site - so it should be getting seen and replied. Might try giving them a call and they can help you out right then and there
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Old 11-06-2007, 09:43 AM   #3 (permalink)
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The only email I sent to that address was answered within 30 min. Knowing ST's customer service policies, I doubt they are purposedly ignoring you. Could be a glitch in their system, or perhaps your email address is getting auto-filtered into the junk bin (it happens some times).

I would definitely call them and talk to a real-live person. I like to use the internet and email whenever I can, but the guys at ST certainly don't bite.
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Old 11-06-2007, 03:01 PM   #4 (permalink)
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Larry sent me a PM, the attachment I was sending was causing a problem. I tried sending it without the attachment now.

Thanks

Joe
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Old 11-07-2007, 12:20 PM   #5 (permalink)
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Well, sent the email again and still no response. Guess the email address is not correct????

Guess I'll try a 4th time.

Joe
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Old 11-07-2007, 12:21 PM   #6 (permalink)
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Quote:
Originally Posted by GNX Guy View Post
Well, sent the email again and still no response. Guess the email address is not correct????

Guess I'll try a 4th time.

Joe
Why dont you just give them a call?? They wont bite..Or you could even PM one of them on here..but calling is your best bet..
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Old 11-07-2007, 06:38 PM   #7 (permalink)
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try......
callforfree@1800.com
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Old 11-08-2007, 10:36 AM   #8 (permalink)
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I tried email method before, but I never got any reply from Larry or Joe. Calling is the best to reach them, so I agree with some people here.
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Old 11-09-2007, 09:14 PM   #9 (permalink)
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have u tried using different email accounts?
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Old 11-09-2007, 09:26 PM   #10 (permalink)
ScubaToys Larry
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We got it worked out... just some weird email glitches coming and going to him... but it's all taken care of...
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