"Free Ground Shipping" - Page 3 - Scuba Forum

Goober · 12-23-2007, 12:04 PM

Quote:

Originally Posted by BSea

Quote:

Originally Posted by Scubastud16

The issue has been resolved.

I agree that there should be no fine print to read...put it out in the open, where the original statement is. There were no asterisks, no nothing.

I don't think they're scamming people. I woulnd't order from them if they did....I accused them of nothing. I merely put this up so that they could change their website. I called up and spoke to someone there, and all he could say was "Uh.......I don't know what to tell you." I knew that if something here, something would happen.

8 bucks in shipping is a big deal to a broke college student like me. ESPECIALLY when this was a Christmas gift to me from a family member that I was ordering. They were curious when they got charged for shipping.

Thanks for the wonderful customer service as always Larry.

Danny

Well, maybe for your situation that 1 line of "$50 minimum" would have helped, but what about overseas shipping, or shipping tanks, or lead. I'm sure there are several other things that would be exceptions. They can't put every situation on the main page. And there was a highlighted link that said be sure & check the shipping page. Very few others failed to notice this. Only in a perfect world would there be "NO FINE PRINT".

To expect a company to cover every conceivable situation in a paragraph on their home page, is a little naive. As I stated earlier, they could have made it clear when you called, but when you called back, and didn't get the response you were looking for, then I would think that you "politely" ask to speak to the manager. If that didn't work, then you would e-mail Larry, or asked to speak to him directly with your concerns. I'm sure you could have been given your $8 without having to go public.

Very well put

ReefHound · 12-23-2007, 12:19 PM

The adjacent text said to check the shipping page to be sure it would arrive on time. A simple note saying "limitations apply" or "see terms" under the Free Shipping graphic would serve as a catch all.

But it's not a big deal and there was no ill intent to deceive. I agree it could have been better handled privately.

Scubastud16 · 12-23-2007, 06:43 PM

Quote:

Originally Posted by ReefHound

The adjacent text said to check the shipping page to be sure it would arrive on time. A simple note saying "limitations apply" or "see terms" under the Free Shipping graphic would serve as a catch all.

But it's not a big deal and there was no ill intent to deceive. I agree it could have been better handled privately.

Exactly!

...and to the previous poster, no, they cannot put everything on the home page. But what's the difference between "Free Ground Shipping" and "Free Ground Shipping for orders over $50?" A smaller font and another line? To say "Free Ground Shipping" with no reference to another page with limitations, or without limitations on that page (and you cannot argue that there was a reference to the limitations on another page, because the only reference was to shipping time), is misleading.

wheelman · 12-23-2007, 07:25 PM

In the end, no harm no foul.

fisheater · 12-23-2007, 08:30 PM

Quote:

Originally Posted by wheelman

In the end, no harm no foul.

Speaking of "ends," isn't it time this thread came to an end?

Scubastud16 · 12-23-2007, 11:22 PM

Yup. I'm not aware of a way to close the thread, I wanted to about 2 days ago!

CaptainRon · 12-23-2007, 11:53 PM

Quote:

Originally Posted by Scubastud16

Yup. I'm not aware of a way to close the thread, I wanted to about 2 days ago!

How about:

"Th-Th-Th-That's all Folks!!!"

Goober · 12-24-2007, 06:30 AM

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"Free Ground Shipping"

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