Another ScubaToys Amazing Business Story!

[Blindref757]

My father in law had a puck computer and he called me asking if I knew of a place that he could get a wrist strap for it. I immediately told him to check the ST website. He also needed a new battery. Since he lives in Oklahoma and he was coming my way, I sent him ST's address and told him to put it in his GPS and drop by there on the way to my house...and that they would fix him up.

He did that...and they even put the battery in his computer for him. We go to Grand Cayman to go diving 3 days later...and his computer floods in the first 2 mins of the 1st dive.

He drops by ST on his way home to let them know and see what they would do...it was a 3 yr old computer that he didn't buy there. He was expecting $100 off of a new computer or something like that. Nope! They give him a brand new computer...probably better than the one he had.

This is over and above all expectations...and the exact reason why I and my family of 6 different divers will only shop at ST.

Thanks!!!

[ddoyle76]

That's a good story.

You guys are running a great business!

[caburrid]

Wow. Joe and Larry have always done a fantastic job when it comes to getting stuff done, and this is another amazing story. They are our LDS and we live up in Michigan! Anything we can get from them in the future we will.

[Splitlip]

Originally Posted by Blindref757

My father in law had a puck computer and he called me asking if I knew of a place that he could get a wrist strap for it. I immediately told him to check the ST website. He also needed a new battery. Since he lives in Oklahoma and he was coming my way, I sent him ST's address and told him to put it in his GPS and drop by there on the way to my house...and that they would fix him up.

He did that...and they even put the battery in his computer for him. We go to Grand Cayman to go diving 3 days later...and his computer floods in the first 2 mins of the 1st dive.

He drops by ST on his way home to let them know and see what they would do...it was a 3 yr old computer that he didn't buy there. He was expecting $100 off of a new computer or something like that. Nope! They give him a brand new computer...probably better than the one he had.

This is over and above all expectations...and the exact reason why I and my family of 6 different divers will only shop at ST.

Thanks!!!

Wonder if the guy who changed the battery is gonna get spanked.

[bigman241]

I bet it was joe or maybe larry. Ouch this is gonna hurt. I have not bought anything from them yet but have talked with them three times. One of there guys can not remeber who but he was a big guy at one time. He talked with me for a hour to figure out what gear i was going to buy. What i need how much weight and alot more.

[snagel]

Wow!!!! That is almost insane. As a customer, I would never have expected that. Sh*t Happens and sometimes you have to just take it.

I have been absolutely fed up with customer service in almost every transaction I make (not with ST). It seems now days, people are selling junk and people that are selling you it, don't have a clue. It is very refreshing to know there are businesses like ScubaToys out there that know what customer service is. This reminds me of an old Ford slogon, "All Fords are created the same, it's your dealer that makes the difference". This is so true with ScubaToys.

Snagel

[neugierig]

great story. hope to visit the ST store in person one of these days

[Splitlip]

Originally Posted by snagel

Wow!!!! That is almost insane. As a customer, I would never have expected that.

Why not? Who installed the battery?

[Lobster Hunter]

This is great customer service, most places would find something else to blame and sell you a new computer. When is ST going to open a store in say maybe...BOSTON!

[snagel]

Originally Posted by Splitlip

Why not? Who installed the battery?

Hey Splitlip,

I guess because I've been programmed by our businesses that this typically does not happen. I agree that they installed the battery and obviously did something wrong; therefore, they need to make it right. However, in most places would they offer to give you a brand new computer? My opinion, most places may give you a discount on a new one or something like that, but not a new computer free.

Snagel