Hooray for SCUBAtoys!!!

[DivingCRNA]

So, I had bought a set of "high end" regulators in 2006 from SCUBAtoys. I will not name the brand because they are generally VERY good regulators and widely used. Mine had several problems, though. In July I had and intermediate pressure creep and sent them in to ST for annual service and the IP creep was fixed.

Then the crack pressure was off on both second stages in November. I contacted SCUBAtoys and they adjusted them FOR FREE, including FREE SHIPPING.

Then on a New Year's Day Dive the HP seat was bad in one first stage and the IP was off the scale. I contacted ST and they offer to adjust them again for free. I have started to dive doubles and do some deeper dives and have gotten a bad feeling about this set of regulators (because they always acted up before a "big" dive) and asked for an exchange. Joe said YES!, No Problem! Then I asked if they had to be the same regulators and Joe said Nope! Let us know what you want and we will get them to you!

I spent WEEKS looking over my options and finally settled on what is going to suit me for a long time.

So now I am in possession of my brand-spanking-new Dive Rite Hurricane regulators. They even came with nifty SCUBAtoys regulator bags!

I cannot emphasize enough how much SCUBAtoys helps you with initial purchases, and then help correct any issues AFTER THE SALE. This level of customer care is practically unheard of these days.

This is not just true of big ticket items either. I needed a non-BP/W BC for my DM class and duties and turned to SCUBAtoys for an Aeris Caribe B/C. Not only is it inexpensive, but Joe said it is great for what I am going to do with it. I called the shop and the guy I got (Wayne?) turned out to be about my build and he went and tried a couple on for me to get me the right fit! All for a BC that cost me about $70 after my ST board membership discount, a credit for post count, and a gift card credit card! I dove this BC in St. Thomas and it was actually a GREAT buy for what I paid.

This service, with their price matching and the less than stellar service from my LDSs will keep me as a loyal SCUBAtoys customer for the foreseeable future. 2 day shipping back and forth to SCUBAtoys is well worth the great job they do!

[mwhities]

Ohh, I envy you. I'd love pair of the DR Hurricanes! I'm getting about 6 pairs (One first and two second stage) DiveRite RG2500 series regs. I'll definitely enjoy them. I'm considering selling my ScubaPros too. (I've read that the MK25 has a tendency to IP creep.)

Congrats on your new toys and another mark for ScubaToys.

[Lineman Larry]

Can I take them out play with them? I promise to bring them back.

[Dark Wolf]

Congrats on getting your regs, you have had some frustrating days getting ready to dive!

You hit the nail on the head, customer service as is provided at ST IS unheard of these days. That is the biggest reason that no matter what kind of price I find for a new item I will call and see if they can match (and sometimes beat) the price that I found. Great people to deal with.

Congrats again on your regs, I am sure that you will be more than pleased with them.

DW

[DiveSooner]

Yea, what Larry said... I get to borrow the other one, while Larry has one... we'll give you an unbias opinion... the swap and do the same for the other.

Please have cold beverage waiting while we prepare our report and don't let Dark Wolf shake them... and/or drink them.

Originally Posted by Dark Wolf

Congrats on getting your regs, you have had some frustrating days getting ready to dive!

You hit the nail on the head, customer service as is provided at ST IS unheard of these days. That is the biggest reason that no matter what kind of price I find for a new item I will call and see if they can match (and sometimes beat) the price that I found. Great people to deal with.

Congrats again on your regs, I am sure that you will be more than pleased with them.

DW

[whse56]

That kind of service is definetly a "WOW factor" type of service. If only all of the internet suppliers did it this way. I guess that's why we're here.

[RoyN]

I'm glad those work out for you! Now I need is a strobe.

[ScubaShuggs]

I do my shopping in the store since im a local and I love it! They are sooo nice and patient, I think I tried on 5 pairs of fins before i found a set I liked. & I think im going to go back in the next couple of weeks and look for a BCD.

*Whitney*

[SHAGGY]

Yeah,.... Its pretty nice to find a business that still cares about their customers.

shaggy

[Dive4Fun]

A company that actually has customer service. It's about time. That's why we're all still here.