Princeton Tec's Warranty rules!

[TxScubaBear]

I sent in a Surge that the switch came off in my hands when I was testing it out....so I sent it UPS to them to fix......within one week of my sending it I'm holding a brand new Torrent light thanks to them! Gotta love their lifetime, no hassle warranty....

[BSea]

Originally Posted by TxScubaBear

I sent in a Surge that the switch came off in my hands when I was testing it out....so I sent it UPS to them to fix......within one week of my sending it I'm holding a brand new Torrent light thanks to them! Gotta love their lifetime, no hassle warranty....

I agree their replacement policy is great. The bad news is that you'll probably have to use it. I've had several dive lights in the $30 to $50 range. Most of them are now just flashlights. I think the best all around light for the money is the Oxycheq Raider 1 light. Just about $60 after the 10% rebate, and brighter than my Salvo Rat Light. But both lights have double O-ring seals, and have never failed.

I confess to being a light junkie, and so far these 2 have been the best lights I've ever had for a handheld.

[CompuDude]

Originally Posted by BSea

I agree their replacement policy is great. The bad news is that you'll probably have to use it. I've had several dive lights in the $30 to $50 range. Most of them are now just flashlights. I think the best all around light for the money is the Oxycheq Raider 1 light. Just about $60 after the 10% rebate, and brighter than my Salvo Rat Light. But both lights have double O-ring seals, and have never failed.

I confess to being a light junkie, and so far these 2 have been the best lights I've ever had for a handheld.

My experience has been the same. Great warranty support, but you need it far too often. I seldom recommend PT as a result. For those who really want plastic consumer-grade lights, I think UK is a better, more reliable, option.

[mike_s]

I will have to say I've had several Princeton Tec lights to break.

5 total.

I sent them all back and got replacements w/o hassle.


Here is the interesting fact. I sent them back w/o batteries (to save on postage) and got them all back with batteris in them. so that made up for the breakage.

I think their quality must be getting better because I haven't had one break in 2-3 years now... **knock-on-wood**

[Coaster]

Originally Posted by mike_s

I will have to say I've had several Princeton Tec lights to break.

5 total.

I sent them all back and got replacements w/o hassle.


Here is the interesting fact. I sent them back w/o batteries (to save on postage) and got them all back with batteris in them. so that made up for the breakage.

I think their quality must be getting better because I haven't had one break in 2-3 years now... **knock-on-wood**

Thanks..that is nice to know.

[IrishSquid]

Originally Posted by mike_s

.....I think their quality must be getting better because I haven't had one break in 2-3 years now... **knock-on-wood**

Hope that's true. I have 2 and so far they have worked flawlessly. Almost 2 years old on one and a year and a half on the other.

[bsktcase93]

when i got my led light set the cone for the tank light was broken called up and they shipped it out the next day to me

[dagrath]

I just got a DOA eco flare tank light, shipped from ScubaToys. Tracked it down to the reflector assembly and gave them a call. They are shipping me a new one, the call took about 3 minutes.

Good that they are replacing, but frustrating that it arrived dead.

[mitsuguy]

had one flood due to a dirty o-ring, piece of hair, I think it was...

shipped it in, they shipped a new one...

no questions asked whatsoever about the flood...

and I did get new batteries too

[TxScubaBear]

Well, just sent off my Shockwave II to them, went to San Marcos this past weekend and went to test it out in case I needed it- switch went bye bye.
Knowing them, within a week I'll have a replacement. Good lights but they just need better/thicker switch assemblies.