wow,

[justgetwet]

I'm not sure if this is where i should post this so I apologize if it is in the wrong place. I just wanted to say that after trolling a few forums that I feel extremely lucky that the lds that I go to is great, they have wonderful people skills and are always willing to help.

[Vercingetorix]

Which LDS? Location? What makes them good? Specifics.

[justgetwet]

Its name is Johnson's sporting goods, they are located in portland/brunswick maine. The employees have a wealth of experience, and they remember their customers by name, usually after only going in once or twice. They also realize that times are hard and willing to work with you on prices and such. I have seen them treat everyone with respect from brand spanking new guys like me to the most experienced in the area. for example. living up here the water is pretty frigid, I was thinking about getting a 7 mm wetsuit, but, when I was talking to one of the instructers she said she would track down a drysuit and show me how to properly use it in their pool..

[Straegen]

Count yourself lucky. I have some that have good deals but crappy service. Others have great service but are expensive. Haven't found one around me that is both.

[justgetwet]

oh i do, to be honest, i think it is one of the reasons i caught the bug so hard..

[Monkeylemon]

Originally Posted by justgetwet

oh i do, to be honest, i think it is one of the reasons i caught the bug so hard..

Good service: THAT is how they get you!

[chicken]

You are lucky to have dive store like that. Enjoy it.

[snagel]

If you think about it, customer service and knowing your name is what should separate dive shops. Prices are typically about the same so people will tend to go to places they feel comfortable with. If they call you by your name and greet you and follow that up with good information what a plus.

It's been my experience too often to walk into a dive shop and the worker or owner start there speal about how great a diver they are and try to impress you on all the places they go. This is a real turn off for me - I typically will not return unless I have too. On the other end, I've been in shops where the clerks know absolutely nothing. This too is a turn off.

If you have a shop where you walk in and they greet you by name and talk to your level on things, you have a winner. It kinda makes you want to go back to buy something or simply to hang out.

Snagel

[mm2002]

Originally Posted by snagel

If you think about it, customer service and knowing your name is what should separate dive shops. Prices are typically about the same so people will tend to go to places they feel comfortable with. If they call you by your name and greet you and follow that up with good information what a plus.

It's been my experience too often to walk into a dive shop and the worker or owner start there speal about how great a diver they are and try to impress you on all the places they go. This is a real turn off for me - I typically will not return unless I have too. On the other end, I've been in shops where the clerks know absolutely nothing. This too is a turn off.

If you have a shop where you walk in and they greet you by name and talk to your level on things, you have a winner. It kinda makes you want to go back to buy something or simply to hang out.

Snagel

Brother Steve, I agree. Don't ever go to Deep Six divers in Lakeland FL. The owner is way too impressed with himself, and the brand of gear he sells. Turned me off, and I won't be back. In a 10 minute visit I learned what a novice diver I was, and what crap all my gear is.

[justgetwet]

i think so as well. my friend and i stop by occasionally just to say hi and hang out for a bit usually end up day dreaming about things i can't afford yet. ha ha