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Thread: Hassle with an order from a DIFFERENT online dive store.

  1. #1
    TadPole
    Join Date
    07/02/2013
    Location
    Fort Myers Florida
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    13

    Hassle with an order from a DIFFERENT online dive store.

    I'm not sure if this is in bad taste, maybe...who knows. But a couple weeks ago I ordered a bc, a used one, from another big online retailer that I shall not name, but it is the big one. I got a good deal on a bc, and when it finally arrived, they sent me a bc that is discontinued and over 10 years old. I don't know how this happened, as the one I ordered is a new model, just a returned item. Anyway... I needed the bc for a trip coming up this weekend, and figured 2 weeks ordering ahead of time was plenty. Wrong. Not only did my money get tied up and still is, the bc I ordered was no longer in stock so they basically told me I was SOL, but they would refund my money, minus shipping. So long story short, I should of talked with my LDS or shopped here at ST.

  2. #2
    Megalops Atlanticus Diver Kat's Avatar
    Join Date
    12/02/2007
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    Madison ALABAMA!
    Posts
    4,761
    If they sent you the wrong BC they should be responible for shipping charges, not you. As for where to get the next one, if you were comfortable ordering online before, then you should be fine ordering from ST. AT least they're trustworthy!!

  3. #3
    Megalodon
    Join Date
    11/12/2007
    Location
    Wichita, KS
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    If it's who I think it is, you're not the first to have this complaint. I would do the following things:
    1. If you can afford it, call Scuba toys and depending on where you live, you might be able to get it by this weekend. I'm in Wichita, KS and if I ordered something today (Wednesday) it will be on my door step Thursday afternoon - Yeah, Scuba Toys is that good. though depending on your location, you may not have the same results.

    2. If you paid with a credit card or pay pal, contact them and give them one chance and one day to refund ALL your money AND send you either a return box or paid in full return label. If they don't, contest the charge with the credit card company or paypal.

    3. If they don't send a return postage, tell them they will have to wait for the return of the wrong BCD.

    I once saved a man in Wichita just to watch him dive...(inventor)

  4. #4
    Barracuda
    Join Date
    07/15/2008
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    Manhattan, Kansas
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    The issue here isn't that the company screwed up because we are human and humans make mistakes. It's how they handled it after the mistake is made set a company apart from others.
    - Dennis ><()))">

  5. #5
    Shark Founding Member
    Join Date
    07/18/2007
    Location
    Vancouver, WA & Kihei, HI
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    2,037
    And I can personally attest to the fact that when ST screws up, they always make it right...or better!!! I learned a long time ago that excellent customer service has value, so I'll usually pay a bit more for an item to get that service. I also learned that calling or e-mailing ST will usually result in a lower price than what they advertise on their website.
    ScubaToys and Zeagle....it just doesn't get better than that!

  6. #6
    TadPole
    Join Date
    07/02/2013
    Location
    Fort Myers Florida
    Posts
    13
    Thanks guys for all the good posts. I sure did learn my lesson. It's nice to hear from you about a company that goes above and beyond when it comes to customer service. I'm in the service industry, and we ALWAYS make sure at the end of the day the customer is satisfied. ST and my lds has my business from now on, just for the fact that all I hear are good stories about the service. Mistakes happen, I get that, but to leave a customer hanging is not right. Thanks again!

  7. #7
    Barracuda Noob's Avatar
    Join Date
    09/18/2009
    Location
    Missouri
    Posts
    1,011
    There is a different online store??

    I hope you get it straightened out. Good luck.

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