Be sure to cancel your credit card when you die!!

[DevilDiver]

Cancel your credit card before you die........


Now some people are really stupid!!!! Be sure and cancel your credit cards before you die. This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. Here is the exchange: Family Member: 'I am calling to tell you she died back in January.' Citibank: 'The account was never closed and the late fees and charges still apply.' Family Member: 'Maybe, you should turn it over to collections.' Citibank: 'Since it is two months past due, it already has been.' Family Member: So, what will they do when they find out she is dead?' Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!' Family Member: 'Do you think God will be mad at her?' Citibank: 'Excuse me?' Family Member: 'Did you just get what I was telling you - the part about her being dead?' Citibank: 'Sir, you'll have to speak to my supervisor.'
Supervisor gets on the phone:

Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.' Citibank : 'The account was never closed and late fees and charges still apply.' Family Member: 'You mean you want to collect from her estate?' Citibank: (Stammer) 'Are you her lawyer?' Family Member: 'No, I'm her great nephew.' (Lawyer info was given) Citibank: 'Could you fax us a certificate of death?' Family Member: 'Sure.' (Fax number was given )After they get the fax: Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.' Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.' Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?) Family Member: 'Would you like her new billing address?' Citibank: 'That might help.' Family Member: ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.' Citibank: 'Sir, that's a cemetery!' Family Member: 'What do you do with dead people on your planet???

(Priceless!!)

[Charlotte Smith]

bahahahah !

[scubasavvy]

lol, I know the feeling. My grandfather owned houses which he left to my parents to rent. The insurance company has been sent his death record 4 times in the past 3 years and they have yet to put the business name in my parents name. They also changed around and canceled some of his policies. Nobody can do their job anymore...

[cgvmer]

Nowadays if there is not an option programmed in the person doesn't know how to do it....

[dallasdivergirl]

Wow....and I thought I had a hard time changing my name on everything.

[chinacat46]

She should have gotten a credit card with no annual fee.

[RECDiver]

Very funny, sad and believable!

[vimalp]

I am not surprised that it happened with Citibank. I have never had a good experience with these people (are they really people or some kind of automatons?)

They are supposed to be the largest bank in the world.

I especially like the comment that " we are not setup for death!!""

[Theepdinker]

I have terminated service with Citibank three times.
Each time they have bought a company I had a credit card with, changed the contract terms & customer service disappeared.
I refuse to do business with them.

Theep

[Queen]

That was a hoot! No surprising at all though, like someone else said, if there isn't a canned response in the system...the humans don't know what to say.