Zeagle warranty and LDS service

[johnG]

To Scott or Larry:
I bought a Flathead VI, ZX 2nd stage and Envoy octo, from Scubatoys last year and brought them today for servicing to a LDS. They refused to respect the warranty since I didn't buy it from them. They told me that I will have to pay for the service kits because Zeagle won't pay them back for it. Is it usual with Zeagle dealers to go that way?
Is it true that Zeagle won't reimbursed their dealers for parts in that type of situation?
Do I have to send them to Scubatoys?

I'm in Canada (if that changes anything) for a few months but live in Korea.

John

[jtkkym]

I use ST's reg service. It usually takes 1.5 weeks include shipping both way (I'm cheap so I use ground shipping). If you bought your regs at ST, parts are free if you use ST. I found ST's reg service is cheaper and faster and better than my LDS. ST gives you flow data as well.

[obrules15]

That's just BS, sounds like your LDS is full of it.

[Zenagirl]

Your LDS is definitely full of garbage!! We bought both of our reg sets from ST and in December I had mine serviced at the LDS and just 2 weeks ago my husband has his serviced at the LDS. Both times they asked us for proof that they were purchased from an authorized dealer, but once they saw our receipts, parts were definitely free.

Hopefully Scott will answer and you can print this thread out for your LDS to see.

[awap]

The problem is LDSs are independent small businesses so they can basically do as they please within the scope of their dealer agreement. These agreements usually establish pricing restrictions but do not require that mfgr warranties be honored. I've had authorized dealers refuse to provide free recall service and the mfgr response was for me to mail my reg to their service center.

It is obviously a shop that does not want your business. But you do have to wonder a bit why the mfgr would continue to support such operations.

[obrules15]

Your dive shop might also just be confused between grey market online retailers and online retailers that are certified zeagle dealers. Indicate to them that ST is a certified retailer and the problem might be solved.

[johnG]

Originally Posted by obrules15

Your dive shop might also just be confused between grey market online retailers and online retailers that are certified zeagle dealers. Indicate to them that ST is a certified retailer and the problem might be solved.

I did show them my invoice from ST and they barely looked at it. And my regs are in a Scubatoys bag.

[ScottZeagle]

Answer coming...stand by.

[fireflock]

Some brands have parts policies that vary by country because they policy is provided by the distributer (which can be different for different countries) and not the manufacturer. I don't have any idea if that is the case for Zeagle.

I do know that too many local shops don't do a decent job of providing warranty service for brands they carry if the product was not purchased from them. I don't know why the manufacturers put up with it. Can anyone imagine Ford or Toyota dealers doing the same thing?

[awap]

Originally Posted by fireflock

Can anyone imagine Ford or Toyota dealers doing the same thing?

Car dealers have more competition so if the dealership manages to piss off customers thru poor prices and service, they won't last. Plus the mfgr pays the dealership reasonable prices for performing warranty and CPSC recall services.