Zeagle

[texdiveguy]

Super product line.....but less than luster customer service.

[Lucky(AR)]

i love zeagle products i have a zeagle bc and air 2 the only problem i have found is 2 of the 3 local shops dont service the regs ?

[Skinsfan1311]

Originally Posted by texdiveguy

Super product line.....but less than luster customer service.

I've never had an issue with Zeagle customer service.

What specific problems did you encounter with Zeagle customer service?

[przeor]

I'm curious as well, it is lack of availability locally or specific dealings with the company?

[Rascal1933]

Hi,
Sorry texdiveguy...
Not sure of who you are dealing with on your Zeagle gear ...?

I have nothing but good experences in dealing with Zeagle.

Scott L. From Zeagle Company has gone out of his way on Customer service to fix,make right (or) do what ever it takes to make sure his companys reputation is #1.

I had a dealer that was a little slow to get my Zeagle gear fixed,So i just found another Zeagle Dealer that is Top notch and I am more than happy with now.

That new Dealer is Scuba Toy's they service what they sell!
They are a factory authorized Zeagle store/dealer and Service center.

Rascal

[TxHockeyGuy]

Originally Posted by texdiveguy

Super product line.....but less than luster customer service.

Wow, that's the first time I've ever heard that about Zeagle. I haven't require any servicing for my Zeagle gear (BCD) but from all the posts I've read about them there customer service seems to have been top notch for most.

[Lucky(AR)]

was wandering what major difference in the old and new zeagle air 2 is beside the new de attach option

[ScottZeagle]

Originally Posted by texdiveguy

Super product line.....but less than luster customer service.

<DIV></DIV>
<DIV>This is the second forum I havesaw that you posted that in, so I would appreciate it if you could expand on your statement.</DIV>
<DIV></DIV>
<DIV>Was something not handled to your satisfaction? </DIV>
<DIV></DIV>
<DIV>Did you not recieve a response to an email? </DIV>
<DIV></DIV>
<DIV>Did something happen that made you feel like you recieved poor treatment?</DIV>
<DIV></DIV>
<DIV>We cannot help with an issue, or improve on customer service, if we are unaware of the issue.</DIV>
<DIV></DIV>
<DIV>You can post your issue here, send me a PM, or call me directly at Zeagle....your choice.</DIV>
<DIV></DIV>
<DIV>The number to Zeagle is 813-782-5568. My direct extension is 14.</DIV>
<DIV></DIV>
<DIV>Thanks,</DIV>
<DIV></DIV>
<DIV>Scott</DIV>
<DIV></DIV>
<DIV></DIV>

[ScottZeagle]

The main difference is, this is a Zeagle product - not an Apeks made product with the Zeagle name on it.
<DIV></DIV>
<DIV>The new one is also less prone to free flow, the inner workings are better (in our opinion) and it looks a lot better (again, in my opinion).</DIV>
<DIV></DIV>
<DIV>I have asked our reg people to put together a comparison chart, so that it can be clearly defined...</DIV>
<DIV></DIV>
<DIV>Thanks,</DIV>
<DIV></DIV>
<DIV>Scott</DIV>

[Moxie]

So far I've found Zeagle to be extremely quick to answer questions and super helpful. I've not had cause for concern, nor do I expect to. But I'm not surprised that Scott has taken it to find out what the problem is.